Why has closed loop remediation become so vital in the modern IT environment? Today’s users demand applications to be available and responsive, every minute of every day. They want them to be easy to use and to be able to interact with them – to have a conversation with them. They even expect the applications to initiate these exchanges: through a notification, for example.
The communication channel between the user and their apps should always be open. When an app is not performing satisfactorily, it’s not just the concern of IT, it’s a customer satisfaction and retention problem – which is a big issue for the business.
Users are only concerned with the part of an application that they interact with – they’re not interested in what happens ‘behind the scenes’. With the introduction of mobile apps, this is more apparent than ever before. Users focus on the experience they are having, and if they aren’t happy they will go elsewhere. Application adoption can be extremely quick, but for the thousands of unsuccessful apps, rejection is just as rapid!
People have much shorter attention spans these days; they expect the applications they use to constantly evolve. But, as we all know, frequent change is often the enemy of reliability. We know issues will occur and need to be ready to address them, before customers experience them and move elsewhere.
This is the application economy, where the quickening pace of both traditional web and mobile app development means that every organization is a software business. Users are more demanding than ever before, and application performance management must first enable your organization to deliver a quality experience by monitoring and managing the end user’s digital journey.
No matter if end users are logging in through their mobile applications, wearables, or traditional web applications, CA Application Performance Manager (CA APM) provides robust insight into the end user transaction and behavior. Mobile to mainframe, CA APM provides visibility into application technologies ranging from application servers, containers, microservices, API’s and API Gateways, SSO and more. This means you can mitigate issues before they impact your end user.
However, problem detection is only part of the issue – to close the service management loop, actions need to be taken to remediate the problem. These actions can be complex and should be fully audited. Automic Service Orchestration (ASO) provides these capabilities and closes the problem remediation loop.
The seamless integration between CA APM and ASO means that service issues can be detected early (before they impact users) and remediated automatically. This not only results in happy users, but also removes the need to keep highly-skilled (and expensive) technical staff on standby in case a performance issue arises.