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"Without Automic Dollar Universe we could not guarantee that jobs would run OK. With Automic Dollar Universe we can guarantee our users that jobs run in a proper way”

Gerrit Zwartjes, technical specialist at GEA Refrigeration IT Services

GEA Case Study

  • Assured report delivery
  • Savings of one FTE 
  • Reduced recovery times
Region: Global
Industry: Industrial Refrigeration Technology
Solutions: Automic Dollar Universe

Customer benefits

IntegrationMS Dynamics AX integration 
Easeof Use
HandlingError handling 
SchedulingEvent driven scheduling

Why Automic?

Implementing Automic Dollar Universe has increased the value GEA Refrigeration Technologies gets from MS Dynamics AX. Servicing its customers in the field means that GEA Refrigeration Technologies needs to instruct engineers with work orders. They also need to make sure clients are charged for the hours engineers spend fixing problems as well as for the parts they have fitted.

With Automic Dollar Universe automating the processing of data from external systems, engineers get information on upcoming jobs while GEA Refrigeration Technologies can send out customer invoices as soon as a job is finished – meaning they get paid sooner.