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Protect Your SAP Users from Poor Experience

When your SAP UX fails to deliver, you risk introducing ripples of inefficiency to your business – the consequences of which can quickly become severe.

Tony Beeston
Tony Beeston, July 28, 2017 9:15 am
Blog > SAP | Workload Automation | User Experience > Protect Your SAP Users from Poor Experience

We live in an application economy where users don’t simply desire flawless performance and constant availability from all their programs, they demand it. The days of tolerating slow, malfunctioning software are well and truly behind us. Now, if your application doesn’t perform as expected, it will be abandoned. There’s simply too much competition in the market for users to accept anything but the ‘best’ solution. And as we know, today every company is a software company; no matter what sector your industry straddles, there’s just no room for complacency.

The same goes for mission-critical products, which are next to irreplaceable. SAP is indispensable to countless enterprises, but that doesn’t make it bulletproof. In fact, ensuring your SAP user experience (UX) is flawless is arguably even more crucial. When your SAP UX suffers, so does your business – just not in ways you may immediately spot. If your SAP processing slows down, your users are likely to abandon tasks. But, if they are business-critical processes, those tasks don’t disappear. The chances are your users will only return to affected jobs later – or they may come up with alternative methods of processing. Both of these scenarios are problematic as they introduce latency and ripples of inefficiency across the business.

If a user abandons a processing task and returns to it only when they must, they are going to be faced with a reduced timeframe in which to complete the job. The likelihood is they will now have to rush to finish processing and, as the old Portuguese proverb goes, haste is the enemy of perfection. Rushing increases the chances of errors being introduced to the process, which in turn increases the chances of further delays impacting the business.

SAP users introducing workaround solutions to complete their processing isn’t an option either. From user to user, there will be no consistency in actions, methods and procedures, which increases the potential for misunderstanding, which in turn increases the opportunities for processing errors to creep in.

The Self-Healing SAP Environment

SAP Extended Diagnostics (SED) by CA introduces industry-leading application performance management to your SAP processing. This allows user experience issues to be detected and identified as early as possible, enabling the root cause to be isolated.

If detection is one half of the puzzle, Automic Workload Automation (AWA) is the other. It integrates seamlessly with SED and enables closed loop remediation to be instigated immediately. By adding automation to your SED monitoring, not only can performance issues be detected much earlier – by up to 85% – but the automatic implementation of remediation means you can create a ‘self-healing’ environment. This allows you to significantly reduce the time it takes to get your systems back to their normal operating levels, often without the need for manual intervention.

Different performance issues require different levels of remediation. AWA allows you to introduce and define multiple resolution strategies tackle a wide range of challenges, and in the event of a ‘no resolution’ situation, AWA automatically hands back to your IT staff for manual intervention. Nothing is left to chance in the remediation process, as AWA introduces a virtual ‘viewing-platform’, from which you can check to see if the remediation processes taken have led to the resolution of the root issue and returned services to normal operating levels.

When your operators don’t need to be near their keyboards to instigate remediation steps, you’re freeing up their time. Time which would have been spent introducing fixes or waiting on the system’s performance to stabilize can now be used for more innovative and productive tasks.

Furthermore, introducing AWA to your SED can intelligently reduce your batch workload, without ever impacting on the agreed service levels. This means resources can be freed and allocated for user activity, making your system more productive than ever.

Users now expect to work at their own pace without being slowed down by poor performance. In business-critical applications, it is pivotal this functionality is provided. The ripples of inefficiency caused by a poor SAP UX interrupt the flow of your users, and ultimately your business. Together, SED and AWA can help eliminate these inefficiencies altogether, and make your SAP UX more streamlined and effective than ever before. 

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Don’t let your SAP UX slow you down. Together, Automic and CA Application Performance Management can eliminate the ripples of inefficiency caused by poor SAP UX.

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Tony Beeston

Tony Beeston

Tony Beeston is Product Marketing Manager at Automic Software, and has over 30 years’ industry experience. For the last 15 of these he has been delivering solutions for running end-to-end business processes across ERP systems to companies worldwide.