Automating the Change Requests for Your Automation Engine Definitions

If your business processes are already automated, why wouldn’t you automate the change requests as well?

Kay Koll
Kay Koll, April 27, 2017 9:00 am
Blog > Change Request > Automating the Change Requests for Your Automation Engine Definitions

Our customers have already automated a large number of business processes and from time to time exceptions from the daily schedules are required. Such exceptions are requested either through an ITIL process or simply by email or telephone. However all these change requests require manual work by the Automic administration team, which interrupts them from their daily work. This means they have less time for new implementations and innovations.

The Automic Automation Engine drives many of the business processes of a company. Any modification may have negative side effects, so it is crucial that such changes get carefully reviewed and approved. All steps and interactions of the change process are fully recorded and can be used for auditors and post-mortem analysis. Ultimately however, the end approvers are humans, and humans are from time to time on vacation or sick leave. This may cause unnecessary delays to the process fulfillment. An automated escalation process helps to avoid such delays. The ISO standardized BPMN2 (Business Process Model Notification 2) notation that is used by Request Manager makes it very easy to implement an automated escalation process.

Automic change request process

Not to be underestimated is the fact that all Automic related change requests are stored in a central location. There is only one place to find all change requests including a record with a history of the approval process.

Quite often the individual changes do not differ very much. The Request Manager makes it very easy to issue a new change request with the data of a previous one. It saves a lot of time for the requester because most of the data is already prepopulated; not to mention the advantages of real-time user input consistency checks the Request Manager forms offer. The user input gets validated as the user enters information into the form. This avoids the usual annoying back and forth while inputting all the required information, which tends to take an awful lot of time.

Automic change request interface

The Architecture of the Request Manager

A service request from the Request Manager consists of a web form and a BPMN2 driven process engine. Both comprise tight connections into the Automic Automation Engine, which in turn makes it easy to build a highly-optimized service request.

Why Not Use an ITIL or Other Service Portal Solution?

The tight connection of the Automation Engine is huge advantage versus ITIL tools: The cost of building service tasks when creating or updating an Automic object is much lower than with other service portals. The services are also easier to use because the user can choose a value from a list and does not have to enter free text.

What are the Typical Use Cases

Creating Automic SAP Jobs.

The business user request an SAP job with the help of an input form, which instantaneously checks the inputs. With service requests we have blueprints for the request of other Automic job types such as Windows or Unix.

Ad-Hoc Start of an Automic Job or Workflow.

The user has the option to request a one time execution of an Automic job. The process may include an approval by the Automic operators.

Maintenance Window Request

Request a maintenance window for a system or enterprise solution. Once the request is approved, the Request Manager will do all the necessary steps including the deactivation of the Automic jobs.

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Automic Request Management

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Automic Request Management

Simplify and accelerate the delivery of your automation services, with this comprehensive system for the process-driven execution of Workload Automation job definition change requests.

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Kay Koll

Kay Koll

Kay Koll is Senior Presales Engineer at Automic Software. He specializes in helping companies automate their business processes and has been working in the IT industry for more than 20 years. His primary role at Automic is to demonstrate and present the product portfolio, and he also supports prospects during the proof of concept phase.